Frequently Asked Questions

Everything you need to know about your Powkiddy handheld gaming experience.

How long does shipping take for my Powkiddy console?

Standard international shipping typically takes 7-15 business days. Once your order is processed, you will receive a tracking number via email to monitor your package's progress.

Do the consoles come with pre-installed games?

Most Powkiddy devices come with a micro SD card containing a library of classic games. However, game availability can vary by model and region; please check the specific product description for details.

What is your return policy for defective electronics?

We offer a 30-day return policy for any manufacturing defects. If your device arrives damaged or fails to function, please contact our support team with your order number and video evidence to initiate a replacement.

How can I update the firmware on my device?

Firmware updates can be downloaded from our official resource center. You will need to flash the image file onto your micro SD card using a computer. We recommend following our step-by-step video guides to avoid bricking the device.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.

Can I save my game progress on these handhelds?

Yes, our consoles support both in-game save functions and 'Save States' through the emulator menu, allowing you to resume your gameplay at any exact moment.